Alright first we are going to want to call Asia miles, their toll-free number from the U.S is 1866-892-2598. Once you give them a call you must go through some computer generated prompts. Be warned if you try and push 0000 you will simply get disconnected. Once you finally get to an agent things are usually much smoother than with other airlines.
What i have noticed about Asia Miles representatives is they seem to be well informed on who their partners are, however if you feel they haven't checked every possible routing just check the OneWorld schedule .
Once you have figured out what flight you would like the reservation agent is able to put it on hold for 30 days!!. That means if your not sure you will be able to fly but want to know you have the option to have a confirmed seat on that flight. If however they could not get you on your flight you can always ask to be put on that magic wait list, however in my experience the wait list does not clear automatically and you will need to keep calling them.
All in all my experience has been a good one, however the one complaint i do have is that because their call center in Chinese based you may have difficulty understanding them. Besides that one point i have generally been really happy with Asia Miles.
Lets recap what we learned today
- Cathay Pacific Frequent Flyer program is known as Asia Miles
- Cathay Pacific is part of the OneWorld alliance which includes American Airlines, British Airways and Australia's Qantas as well as many others
- Asia Miles representative seem to know what to do the only problem may be understanding them
- If all else fails try to get on a wait list but don't forget to call them, the wait list may not clear automatically.
